FAQ
At Intaphaze we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 0412 007 801 or info@intaphaze.com
Into the future
Intaphaze, recognises that the world is faced with a number of social, economic and climatic challenges. At Intaphaze, we believe that it is our responsibility to play an active role in responding to some of these serious problems through our solutions, competencies and other resources.
CUSTOMER SERVICE
You Don’t have a Call out fee how do you stay in business?
By organising work into group areas, we reduce our traveling time, So work is booked together. We also use the traveling route to go to customers.
SUPPORT
Can i ring you on the mobile phone for assistance?
We will answer the mobile phone or return calls during traveling or my breaks during the day, We usually check the phone every hour if we are on a major install, We don’t expect customers to pay for the time it takes to call other customers.
BILLING
How do you invoice?
We process our Invoices electronically, we can Post or Email the invoice anywhere. We prefer the account to be settled within 7 days, or by arrangement.
Currently or charge rate is $77/hr for the first Hour 1 hr minimum, then charged at $19.25 15min increments there after.
Emergency Breakdown Call out
What If i have a Breakdown that needs urgent repair?
If you have an emergency and we are not currently engaged in another breakdown we will immediately proceed to you location. Please note you will be charged $77/ hr during travel to your location.
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